How should a server assist when dealing with intoxicated customers?

When dealing with intoxicated customers, the best approach is to remain calm, polite, and adhere to the established policies of the establishment. This method not only helps in managing the situation effectively but also ensures the safety and well-being of the customer and others around them.

Maintaining a calm demeanor is crucial, as it can prevent escalation and keep the environment under control. Being polite shows respect and can often lead to better compliance from the intoxicated individual, making it easier to handle the situation without confrontation. Furthermore, following established policies provides a structured approach to dealing with intoxication, ensuring that actions taken are consistent with the legal and ethical standards of alcohol service. This approach helps protect not only the establishment from potential liability issues but also promotes a responsible drinking culture.

In contrast, other options may lead to negative outcomes. For instance, using aggression can escalate the situation, potentially leading to confrontations that could harm both the customer and employees. Ignoring the customer's behavior can result in safety risks, as it may lead to further intoxication or disruptive actions. Finally, serving more drinks contradicts responsible service principles and could lead to serious consequences for the establishment, including legal ramifications.