What can be an effective strategy to handle an intoxicated customer?

Prepare for the 360 Alcohol Seller-Server Test with our engaging study tools. Test your knowledge with multiple choice questions featuring hints and explanations. Excel in your exam!

The most effective strategy to handle an intoxicated customer is to politely refuse them further service while offering assistance to get home safely. This approach prioritizes the well-being of the customer and demonstrates a responsible attitude towards alcohol service. By refusing service, you are helping to prevent potential harm that could arise from the customer consuming more alcohol.

Additionally, offering assistance to get home safely shows a level of care and responsibility toward the customer's safety and ensures they do not drive under the influence, which could lead to serious consequences for them and others. This balanced approach helps maintain a safe environment and upholds the establishment’s obligation to serve alcohol responsibly.

In contrast, encouraging additional drinking, ignoring the behavior, or forcing the customer to leave without explanation do not address the situation appropriately. Encouraging more drinking can exacerbate the problem, ignoring the behavior may lead to safety concerns or conflicts later on, and telling someone to leave without explanation can create confusion or increase agitation. Effective communication and care are crucial in managing these scenarios.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy