What is the best way to handle a difficult or disruptive customer?

Remaining calm and seeking assistance from management is a crucial approach when dealing with a difficult or disruptive customer. This method emphasizes the importance of not escalating the situation further. By maintaining composure, the server can effectively manage their own emotions and responses, which is essential for de-escalation. Additionally, involving management or experienced staff brings in a higher authority who may have more experience in handling such situations, ensuring that the customer is addressed appropriately and that any potential risks are mitigated.

This approach also allows for a more supportive environment not only for the staff but also for other patrons who might be affected by the disruptive behavior. Managing the situation with the help of management ensures that steps taken are in line with company policies and legal obligations, which is essential in maintaining compliance and providing a safe atmosphere for everyone.

Ignoring the customer can lead to a worsening situation, as it may escalate their frustration or cause further disruptions. Yelling would likely exacerbate the issue, increasing tension rather than resolving it. Limiting drink orders might seem like a reasonable control measure, but without the necessary skills or support, it could provoke more hostility from the customer rather than bringing about a resolution. Thus, engaging calmly and seeking help is the most effective and balanced way to handle such scenarios.