What should a server do if a customer appears to be intoxicated?

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When a customer appears to be intoxicated, it is crucial for a server to take responsible actions to ensure the safety and well-being of the individual as well as the overall environment of the establishment. Suggesting non-alcoholic beverages is an appropriate response because it helps to mitigate further intoxication and gives the customer a chance to sober up. Additionally, arranging for safe transportation demonstrates care for the customer's safety, reducing the risk of potential harm to themselves or others, such as driving under the influence.

Encouraging the customer to drink more water may seem helpful, but it doesn't directly address the issue of intoxication since it doesn’t deter the consumption of alcohol nor does it contribute to making sure the customer gets home safely. Ignoring the situation or continuing to serve the customer could lead to serious consequences, not only for the customer but also for the establishment, including potential legal ramifications. Asking a customer to leave immediately can be harsh and may escalate the situation, leading to conflict instead of providing a supportive and safe solution. Therefore, the most responsible course of action is to suggest non-alcoholic options while ensuring the customer has a safe way to get home.

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