What should be done if a patron refuses to leave after being asked to do so?

When a patron refuses to leave after being asked, notifying management and seeking assistance is a crucial step to handle the situation safely and appropriately. Management usually has protocols in place for dealing with difficult patrons and can provide support, ensuring that staff members are not put in a compromising position. They are often trained to de-escalate situations effectively or make decisions about calling for law enforcement if necessary.

Attempting to reason with the patron may not resolve the issue and could potentially escalate the situation, putting both the staff and the patron at risk. Calling the police immediately could also be seen as an overreaction, especially if the situation has not yet reached a point where law enforcement intervention is warranted. Allowing the patron to stay can lead to further disturbance or complications, making it important to take action rather than letting the situation linger. Seeking assistance from management is the most prudent course of action, ensuring that the matter is handled correctly and safely.