Which statement is true regarding handling abusive customers?

Refusing service to abusive customers is the best course of action because it prioritizes the safety and well-being of both the staff and other patrons. When a customer exhibits abusive behavior, it can create a hostile environment that may escalate and lead to potential violence or disruption. By refusing service, staff can de-escalate the situation, protect themselves, and maintain a safe atmosphere for all customers.

It's important to manage interactions with abusive customers carefully. Serving them more alcohol to calm them down can exacerbate the situation, while confronting them directly may provoke further aggression. Ignoring their behavior does not address the issue and may allow it to escalate unchecked. In contrast, refusing service can be a clear and effective way to handle the situation and communicate that such behavior is unacceptable.