360 Alcohol Seller-Server Training Practice Test

The first step to take when determining if someone should be cut off from alcohol service is to ask another employee to observe the behavior. This step is crucial as it allows for a second opinion on the customer’s behavior and consumption level. Observing the customer with another person can help provide a more objective assessment, reducing the chances of misjudgment due to individual bias or emotional response.

It's essential to have a collaborative approach, where another staff member can confirm or provide additional insights into the situation. This can help ensure that any decision made about cutting off service is fair and justified, thereby maintaining the establishment's standard of responsible alcohol service and ensuring the safety of the customer and others.

Relying solely on oneself or waiting to consult with a manager can delay addressing potentially problematic behavior, while serving more drinks to be sure contradicts the principle of responsible service and can exacerbate the situation. Additionally, waiting until the customer leaves the premises does not allow for proactive management of the risks associated with over-serving alcohol.